💸 Refund & Return Policy

Ishami Africa North America**

Last updated: March 2026

We want you to love your Ishami Africa purchase. If something isn’t right, we’re here to help.

1. Eligibility for Returns

We accept returns within 14 days of delivery for:

  • Unworn items

  • Unwashed items

  • Items in original packaging

  • Items with all tags attached

Footwear must be tried on indoors only.

2. Non‑Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Final sale items

  • Gift cards

  • Customized or special‑order items

3. Exchanges

Exchanges are accepted for:

  • Size changes

  • Defective or damaged items

If the item is no longer available, we will issue store credit or a refund.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service.

5. Refund Processing

Once your return is received and inspected:

  • Approved refunds are issued to your original payment method

  • Processing may take 5–10 business days, depending on your bank

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours with photos so we can resolve the issue promptly.

7. How to Start a Return

Email us at info@ishamiafricaus.com with:

  • Order number

  • Item(s) you want to return

  • Reason for return

We’ll guide you through the next steps.